July Sale! | Spend $50 or more and enjoy Free Shipping!
All in-stock orders are processed as quickly as possible but can take up to 24 hours to ship. If you place an order after 1pm AEST on a Friday, your order will be fulfilled on the following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends or due to inclement weather.
Once an order is placed and confirmed, it cannot be cancelled, and we cannot make any exceptions to this policy. Additionally, we are unable to edit or modify any orders after they have been finalised, including changes to the shipping address. If you made a mistake with your order, please email us upon receiving it, and we will work with you to arrange a return or find another solution.
Orders are shipped via Australia Post. Once your order has shipped, you will receive a confirmation email with tracking information. Please note that tracking may take up to 24 hours to show any movement. Once your order is posted, be sure to check your email for the tracking number link, which will provide delivery updates for your package.
All in-stock orders are processed as quickly as possible; however, please allow up to 48 hours for shipping. If you place an order after 1 PM AEST on a Friday, it will be fulfilled the following Monday. Please note that shipping times may change or be delayed during holidays, holiday weekends, or due to inclement weather.
Should your package have a delivery confirmation but you are unable to locate it, please email us immediately, and we will be able to assist you. Any order reported missing 28 days after delivery receipt will not be eligible for a replacement, refund or resolution.
Please send an email that includes a photo of the item along with a description of the damage. All damage reports must be submitted within two weeks of receiving the delivery. We ask that you consider our environment; replacements will only be issued if the product is damaged to the extent that it is unusable.
Please contact us with your order number, and we will resolve this for you and ensure you receive the correct items.
We provide shipping within Australia and to New Zealand. We plan to offer international shipping in the future. If you are located overseas, please email us, and we will attempt to arrange shipment on a case-by-case basis.
Tallow Cosmetics accepts all major credit cards, PayPal, Apple Pay and AfterPay.
Online purchases can be returned within 30 days of delivery for a $5 return fee. To initiate your return, please email us and include your order number, name, and shipping address.
Alternatively, you can return your product at any of our markets or farm shop at no cost. When returning an online purchase in person, please bring your order number and the items you wish to return so we can assist you effectively. Refunds will be issued to the original form of payment, and you will receive an email notification once your refund has been processed.
Please note that any used products are not eligible for a refund or credit. The condition of returned items will be assessed at the sole discretion of Tallow Cosmetics. Additionally, items marked as final sale, complimentary items (such as prizes or rewards), gift cards, and gifts with purchases cannot be returned for store credit, refunded, or exchanged.
If you have any questions or need assistance with your return, feel free to contact us.
Shipping fees cannot be refunded or credited.
You will generally receive your refund within 48 hours after the return package is marked as delivered. During peak seasons, returns can take up to 7 business days to process, depending on your bank. Refunds are issued to the original payment method unless you select store credit. If your order payment was split between an E-gift card and another payment method, the return will first be credited back to the E-gift card, with any remaining amount refunded to the second payment method.
Once a return is placed, no edits or cancellations can be made. Returns from different orders cannot be combined. If you experience any issues with your return, please email us. We process returns daily, and once we receive your item, you will receive a confirmation email regarding your refund or credit.
Customers are responsible for shipping return costs to our warehouse. All returns must include a shipping or tracking number.
We are unable to edit or modify orders after they have shipped. If you made a mistake in your order, please email us, and we will try to work on a solution.
If you would like to return a product, please note that unused items are eligible for an exchange or credit as long as you have a gift receipt.
To initiate a return for products purchased at our farm shop or at our markets, please get in touch with us.
We have E Gift cards and physical gift cards that are only valid for online purchases. When you purchase a gift card, you can choose to send it to yourself, somebody else with a gift message or print it. Our physical gift cards can be purchased at our retail locations.
All in-stock orders are processed as quickly as possible but can take up to 48 hours to ship. If you place an order after 1pm CST on a Friday, your order Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. If you have another discount code you would like to use, please feel free to apply it to a future purchase.will be fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends or due to inclement weather.
We occasionally offer discounts and promotions, so be sure to sign up for our emails to receive notifications. Please note that our promotions are for a limited time only and cannot be applied to previous orders. All discounted merchandise is final sale and cannot be returned.
I created an account using my email address, but I haven’t received a discount code.
When you sign up for an account on our website, you should automatically receive an email containing a discount code. Please check your promotions and spam folders to ensure you haven’t missed it. Remember to check your email before placing your first order, as you’ll need to enter the discount code at checkout for it to apply to your purchase. Use a discount code at checkout for it to apply to your order.
We regret to inform you that we cannot apply discounts or promo codes retroactively, as sales and promotions are available for a limited time only. While we would love to offer discounts to everyone who placed an order before a sale or promotion, we must adhere to certain guidelines to ensure consistency and fairness for all customers. We appreciate your understanding.
For wholesale inquiries, please contact us. We would love for you to carry our products.
